Faq

General Questions

How does the process work?

Once you decide you want to sign up with us, you would send us an email telling us who you are and that you are interested in our services. This starts the following process:

  • We will send you a link to make the first payment.
  • You are sent a form to fill out that will help us design your new website. Once completed, we will go over everything on the phone and give you all the advice/feedback we can on it.
  • We make the first draft(s) of your homepage design based on your form and send it to you.
  • We go back and forth until you are happy with the design.
  • We implement finalized design into our special church website content management system.
  • We code site around your specific needs.
  • We transfer overall text content from your old site (or word documents you send us) into the new website and help organize/design it to look as good as possible.
  • We give you admin privileges where you can start adding time-sensitive items like calendar events and announcements.
  • You go through the website to make sure everything is how you want it.
  • You tell us to take you live once we give it over that one last look!
Are you open on the weekends or after hours?

One thing that sets us apart from many other companies is that we work on the weekends and our business hours are from 9 am-11 pm. So if you write to us at 10 pm CENTRAL  Friday night with something urgent, we will respond to you that night. No need to wait until Monday.

Oftentimes you can even reach us by live chat until 10:30 pm Central time.

Who owns the website if we don't want to keep using your services and want to take the website elsewhere?

All the content on the site that you’ve written, and the graphics you have added yourself are your property. The graphics that we have created as well as the layout are ours and cannot be taken with you until a period of 18 months is over. Once 18 months have passed, you may take the church website design and any graphics we have created for you and do whatever you want with them. Because we don’t make you sign any long term contracts, it is too easy for people to use our services, take all our work, and then leave soon after. This is our way of protecting ourselves from this.

No access is given to our servers to download any software the runs the site. It is your responsibility, should you decide to leave, to transfer all content and images into your new site.

Are any contracts required?

No. If you decide to pay up front for the whole year and STAY for the whole year, we give you the equivalent of almost  2 months free. 

If you do pay up front for the whole year and decide to leave halfway through, you will get a pro rated refund for the unused portion, calculated using the monthly cost.

Once we have the website up and running, what do we do?

Once your website is up and running, we will have you create an account on your website. We will then assign you to be an administrator, which will enable access to all the features that come with the site. You have access to our full online help of video tutorials and step-by-step text help on how to use all the features the site comes with.

There are some settings that are not documented however due to the nature of every site being unique in how it is setup, so if you need help with something, we will be glad to guide you through it over the phone.

How long will it take from the time we send you our information and pay, till the time when the website is up and running, and ready for us to use?

Because each site is uniquely customized to the needs of the church, the amount of time it takes to complete a website can vary greatly from church to church.

On our end, first drafts of the design can take up to 1-2 weeks to complete. We then go back and forth with each church to tweak the design to make sure everything is to the church’s liking. Once the design has been approved, we begin work on putting it into the system. This process takes another 1-2  weeks.

Once the design is in the system, we enter the content phase. This is where we will collect the content you want us to transfer into your new site and input/modernize it for you. We also tweak the website system around your specific needs. The completion time of this content phase is unknown because churches can take anywhere from 0-52 weeks to get us all their content.

All in all, from start to finish, you CAN have your website up in about 3 weeks.It all depends on how quickly we are given all the initial content.

Do we send you photos to use for the website or do you provide us with them?

Both! When we are doing the design, we will provide our own stock photos or use yours that you provide, as long as they meet a certain standard (we can also enhance the photos in photoshop if they don’t look good at first). This allows us to maintain the high quality of the website look. Because we set ourselves apart from other church website creation companies by not only offering an easy-to-use content management system but by also offering extremely high-quality designs and layouts, it is important for us to have this control during the design process.

Once you go live, you are free to add your own photos within the site, but we just ask you be mindful to try to use as high a quality of photos as possible 🙂

How many pages can we have?

You get unlimited pages! There are no limits on anything in the system.

Do you really transfer over everything?

We will transfer over all text on all the pages of your website. Not only do we transfer it but we organize it and make it nicer looking, formatted better, and more modern, if we can. If the church has usable images on the content pages, we will also transfer those and oftentimes enhance them in photoshop to make them look more professional.

In regards to media data, we will transfer up to the past 3 months of sermons, up to 5 forms, and up to 10 photo albums. It is up to the church to add the rest of those, through the easy to use system we offer.